Order Management Coordinator
Advion Interchim Scientific®, with North American headquarters in Ithaca, NY, designs, develops, and manufactures a wide portfolio of laboratory instruments that ranges from media and columns to consumables, accessories, and instruments for flash chromatography, preparative (U)HPLC, analytical (U)HPLC, mass spectrometry, ICP-MS, coupled with intelligent apps and software.
Order Management Coordinator
Hiring Range: $23.00 to $26.00 per hour, depending on experience
The Order Management Coordinator is one of the primary contacts for customers, direct sales staff, Original Equipment Manufacturer (OEM) partners and distributors. The incumbent shall also have logistics responsibilities including, but not limited to organizing and tracking order status for Sales Orders.
We are currently seeking an Order Management Coordinator to join our team on-site in Ithaca, NY.
Principal Responsibilities
• Primary contact for inbound inquiries from publicized customer-call telephone number and order management mail (email) box.
• Process Purchase Orders and Sales Quotations. Review for accuracy and acknowledge receipt. Enter data into JDE within 24-hour timeframe. If needed, contact Sales Managers and/or Customers for clarification of Terms and Conditions, etc.
• Coordinate with Materials team to determine lead-times/ship dates.
• Record product sales/bookings and send e-mail announcement of sales to Advion employees.
• Make recommendations to Engineering Change Order (ECO) for continuous improvement opportunities for Operations.
• Contact and administer shipments domestically and with Freight Forwarder covering exports to customers as needed.
This position will report directly to the Operations Manager.
Job Requirements
• HS/GED required
• Requires previous customer service experience – 1-3 years minimum; 5 years preferred
• ERP Software skill and knowledge JD Edwards Software is preferred
• Export Control Compliance knowledge preferred
• Strong MS Office Excel skill
• Strong attention to detail and organizational skills, and record keeping.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Advion Interchim Scientific offers a competitive salary, comprehensive benefit plans and a strong team environment. Please visit us at www.advion-interchim.com to learn more about our company and our tailored solutions to improve our customers’ most challenging identification, quantification, and purification needs with our broad range of innovative instruments, consumables, reagents, and scientific expertise. AIS is an equal opportunity employer committed to diversity and inclusion.
Advion Interchim Scientific is the market-facing name of a partnership between Advion, Inc. and Interchim SAS, separate companies that have agreed to market and distribute their products together.